Privacy policy

WE PLACE GREAT IMPORTANCE ON PROTECTING YOUR PRIVACY AND PERSONAL INFORMATION.

Matelas Expert cares about its customers and website visitors and respects your concerns about privacy and the protection of your personal information. Our policy (“Privacy Statement”) is designed to protect your privacy and provide you with a secure experience. This policy applies to the matelasexpert.com website hosted in Canada. The policy protects consumers who provide information through the matelasexpert.com website, but is not intended to protect commercial information. By using the matelasexpert.com website, you consent to the collection and use of your personal information. In addition to reading our policy, you are invited to read Matelas Expert’s TERMS AND CONDITIONS, which apply to the matelasexpert.com website. Your use of the matelasexpert.com website constitutes your acceptance of the website’s terms of use.

Changes

Because we continue to develop the matelasexpert.com website and apply technologies to improve the service we offer, our policies evolve over time. We invite you to review this Privacy Statement from time to time to stay informed about the practices associated with the most recent version of the policy. If you are a registered user of the matelasexpert.com website, we may notify you by email of significant changes to our policy at the email address you have provided to us. Your continued access and use of the matelasexpert.com website constitutes your acceptance of any changes or revisions to our policy.

Summary of our privacy statement

This policy explains and summarizes how we collect, use, and protect your personal information when you interact with us online and through our customer service and technical support. The policy explains:

• What information Matelas Expert collects about users of its website;
• How Mattress Expert uses the personal information you provide to us and that we collect in the course of our relationship with you;
• How Mattress Expert uses cookies and IP addresses;
• What personal information about you, if any, is shared by Mattress Expert with other parties and how that information is protected if it must be shared;
• What types of security measures Mattress Expert uses to protect your information from loss or disclosure, and how Mattress Expert will notify you of a security breach;
• The circumstances under which you can access the personal information you have provided to Mattress Expert and have that information corrected, restrict its use by Mattress Expert, or even have it deleted from our records.

Type of information matelas expert collects about you

Matelas Expert collects information that you provide to us or that the company obtains from you through your use of our website. We receive and store the information you enter on our website or provide to us in other ways. For example, you may provide us with information when you open an account on matelasexpert.com, log in, search, add items to your shopping cart, pay for an item, participate in a survey, contest, or promotion, request marketing materials, or contact Matelas Expert customer service. When you do these things, you may provide us with information such as your name, address, phone number, email address, and personal shopping and product preferences.

We also automatically receive and store certain types of information when you visit matelasexpert.com. We may also receive information about you from other sources, such as when we send you special offers that we believe may be of interest to you, and we may add this information to the information we already have.

We use a third-party service provider to place advertisements on our behalf on the Internet and, at times, on this website. These third-party service providers may collect anonymous information about your visits to matelasexpert.com and your interaction with our products and services. They may also use information about your visits to this site and other websites to target advertisements for products and services. This anonymous information is collected using a web beacon, an industry standard technology used by most major websites. No confidential information is collected or used in this process. They do not know your name, phone number, address, email address, or other information that could identify you. If you would like more information about this practice or to learn about your choices regarding the use of this information by our third-party service providers, click here TERMS AND CONDITIONS.

We do not respond to “Do Not Track” headers or other similar mechanisms. Third-party service providers track your browsing activity on matelasexpert.com, which allows us to target advertising based on your browsing history and preferences.

Our social media tools, such as Facebook, Twitter, YouTube, Instagram, Pinterest, and Google widgets, are hosted by third parties or directly on our site. Your use of these tools is subject to the policies of the companies that provide them.

How matelas expert uses your information

We use the information we collect about you to provide you with the best possible shopping experience, offer you the latest mattresses and accessories, and keep you up to date on industry trends. We do not sell your personal information to third parties for any reason. We do not disclose your personal information to unaffiliated third parties or our affiliates who may wish to offer you their own products and services, unless you ask us to or authorize us to do so.

We may share your personal information with third parties or affiliates of Mattress Expert to the extent necessary to complete a transaction you have authorized (e.g., Moneris, PayPal, or Accord D) or to perform additional activities you have requested us to perform.

We may share your personal information with third parties or affiliates of Mattress Expert with whom we have entered into a service agreement on our behalf. All companies acting on our behalf are contractually obligated to protect the confidentiality of the personal information we provide to them and to use it only for the purposes of providing the services we request them to perform.

We may disclose personal information about our customers as permitted or required by law, for example in connection with a subpoena or other similar legal process, or in connection with a merger, acquisition, or bankruptcy, as described below. We may disclose information about you to protect ourselves against fraud and other crimes and to enforce our contracts with you.

We strive to provide you with the information you need to make reasonable and informed decisions about how Matelas Expert uses or discloses your personal information. Mattress Expert collects and uses your personal information in several ways:

• Use of the website. Mattress Expert or Mattress Expert’s authorized service providers may observe activities, preferences, and transactional data (e.g., your IP address, browser type, or operating system) in connection with your use of the matelasexpert.com website. We may use this collected or recorded information to provide better service, facilitate the use of the website for our customers, track website usage, and mitigate security risks. Matelas Expert or Matelas Expert’s authorized service providers may use this information to track overall traffic trends across our website for internal analysis by Matelas Expert.
• Online transactions. We collect information about you when you shop on our website. You can visit our website without registering, but you must provide us with certain information, including your name, address, phone number, and email address, in order to create an account and add items to your shopping cart, create a wish list, or use the site’s special features. We will help you create a user ID and password to protect your account information.

Nos pratiques de sécurité

Nos politiques internes sur la sécurité des données restreignent l’accès aux renseignements personnels des clients aux employés autorisés seulement. Les employés autorisés peuvent utiliser les renseignements personnels au sujet de nos clients pour les besoins des activités commerciales de Matelas Expert seulement. Nos employés sont assujettis aux politiques de Matelas Expert qui exigent qu’ils protègent la confidentialité des renseignements personnels de nos clients. Les employés qui contreviennent à ces exigences sont passibles de mesures disciplinaires pouvant aller jusqu’au licenciement.

Nous avons mis en œuvre des mesures de protection physiques, électroniques et juridiques qui sont conçues pour protéger les renseignements personnels de nos clients. Par exemple, pour assurer la sécurité de votre visite sur le site matelasexpert.com, nous pouvons utiliser des pares-feu, des techniques de chiffrement et/ou des procédures d’authentification. Malheureusement, il n’est pas possible de garantir absolument la sécurité de la transmission de données par Internet. Par conséquent, bien que nous cherchions à protéger vos renseignements personnels, Matelas Expert ne peut garantir la sécurité des renseignements que vous nous transmettez, et vous les transmettez donc à vos propres risques. Advenant que soit compromise la confidentialité de vos renseignements personnels, nous vous aviserons selon les besoins et dans la mesure du possible afin que vous puissiez prendre les mesures de protection appropriées. À moins d’indication à l’effet contraire, nous vous aviserons de telles circonstances au moyen de l’adresse courriel que vous nous avez fournie lorsque vous vous êtes inscrit sur matelasexpert.com.

Qu’est-ce qu’un témoin et comment matelas expert l’utilise-t-il?

Nous pouvons utiliser les témoins pour recueillir et contrôler certains renseignements. Un témoin est un petit fichier d’information que les sites Web enregistrent sur un ordinateur personnel et qui peut par la suite être extrait. Nous pouvons utiliser les témoins à des fins administratives, par exemple pour enregistrer les préférences de nos clients pour certains produits ou enregistrer un mot de passe afin que vous n’ayez pas à le saisir chaque fois que vous visitez notre site Web. Les témoins ne contiennent pas d’information qui permettrait à quiconque de communiquer avec nos clients par téléphone, par courriel ou par d’autres moyens. Si nos clients n’aiment pas la façon dont nous utilisons la technologie associée aux témoins, ils peuvent configurer les paramètres de leur navigateur de manière à refuser les témoins. Certains de nos services, toutefois, dépendent des témoins, et nos clients dont le navigateur refuse les témoins peuvent ne pas avoir accès à ces services.

Liens vers les sites web de tierces parties et sites web contenant des images de marque de matelas expert

Notre site Web peut contenir des liens vers des sites Web appartenant à de tierces parties. ll importe de savoir, toutefois, que le site matelasexpert.com n’est pas responsable des politiques applicables à ces autres sites ni de leurs pratiques et n’exerce aucun contrôle sur ces sites. Nous vous encourageons à lire les politiques de ces autres sites Web, car elles peuvent être différentes de la nôtre. La présente politique s’applique exclusivement aux renseignements personnels recueillis par le site matelasexpert.com.

Communication preferences and access to your personal information

You have several choices regarding how Matelas Expert uses your personal information. When you register online at matelasexpert.com, you can choose not to receive information from us about merchandise, services, and special offers by mail and/or email. If you choose not to receive such product marketing information by mail and/or email, Matelas Expert may continue to contact you as necessary to administer your account and process your transactions. To change your preferences, follow the unsubscribe instructions at the end of the marketing email or the instructions on the Account Information page of the matelasexpert.com website, or contact customer service at admin@matelasexpert.com or 819-693-3186 (in Canada).

It is very important that your account information is accurate and up to date to ensure the excellence of the service we provide to you. If your account information is incomplete, inaccurate, or out of date, please follow the instructions on the My Account page on matelasexpert.com to correct or update your account information online, or contact customer service at admin@matelasexpert.com or 819-693-3186 (in Canada).

For assistance or additional information regarding our practices, call 819-693-3186 (in Canada) and ask for Matelas Expert customer service.

This Policy applies to CANADIAN and foreign customers.

Our website is hosted in Canada and is intended for both Canadian and foreign visitors.

This policy applies to relationships with customers located in Canada and abroad. Certain parts of the policy do not apply to visitors residing outside Canada. As is the case with almost all websites, matelasexpert.com can be accessed from anywhere in the world. If you visit our website from a country other than Canada, by visiting the site and providing us with certain data, you acknowledge and agree that your personal information may be processed for the purposes described in this policy. In addition, this data may be stored on servers in Canada, where practices may be less restrictive than those in your country of residence. By providing us with your data, you consent to its transfer.

Mergers, acquisitions, and bankruptcy

If Mattress Expert were to seek protection under bankruptcy law, undergo a merger, acquire another company, or sell or reorganize part of its business, Mattress Expert may need to disclose your personal information to potential or actual purchasers or other parties. Matelas Expert’s practice is to obtain adequate protection for information disclosed in connection with such transactions. However, Matelas Expert cannot guarantee that its policy will not be changed if Matelas Expert is sold or merged with another company.

Matelasexpert.com is not intended for use by children

Children are not permitted to use the matelasexpert.com website. We request that minors (under the age of 18) use the matelasexpert.com website only in conjunction with their parents or guardians. Children under the age of 13 should not submit any information about themselves on the matelasexpert.com website. If a child under the age of 13 submits information through any section of our website and Matelas Expert realizes that the person submitting the information is a child, we will attempt to delete that information as soon as possible. Because we do not knowingly collect personal information from children under the age of 13, we do not use or disclose such information to third parties.

Other information to know about the privacy statement

You must take care to protect the confidentiality of your passwords and/or account information. You are responsible for protecting your personal information and identity whenever you browse the Internet.

Trademark notice

Matelas Expert is a trademark of Gestion Pubrix Inc. and its affiliates. This privacy statement was updated on June 5, 2020.